Returns & Exchanges

At Roquia, we take pride in the quality of our premium food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer a 7-day return window for unopened or damaged goods to ensure maximum freshness and safety.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 7 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Verification

  For items damaged during transit or quality concerns, please include clear photographs of the product and the original packaging.

• 3.
  Await Approval

  Our quality assurance team will review your request within 48 hours to confirm eligibility for a refund or replacement.

• 4.
  Receive Refund or Exchange

  Once approved, we will process your refund to the original payment method or dispatch a fresh replacement at no additional cost.